Trust & Safety

✓

Manual KYC Verification

Every professional manually verified within 24-48 hours. ICAI/ICSI/Bar Council membership cross-checked where applicable. Photo, address, bank details validated. Gold Verified badge after approval.

🔒

Safe Hold Protection

Client payments held in escrow until delivery is approved. Pro can't withdraw funds until order completes. Disputes lock funds pending admin decision.

⚖️

Admin Dispute Resolution

48-72 hour resolution. Two entry points (order page, chat). Final binding decisions. Evidence-based review. Both parties heard.

🛡️

Anti-Circumvention

Chat scans for phone numbers, emails, social handles, UPI IDs, external meeting links. Auto-blocked. Off-platform deal attempts → permanent ban (24-month non-circumvention).

🌐

Geo-Compliance

175+ safe countries. Multi-tier ban policy: Tier 1 hard block (sanctions), Tier 2 admin review (FATF grey list), digital sovereignty flags (China). Pakistan blocked (RBI directive).

📜

Tax Compliance

Auto TDS 194-O (0.10%), GST TCS Sec 52 (0.50%), RCM 18% for foreign pros, GST 18% on Indian sales. All invoices CA-grade compliant.

🔐

Data Protection

256-bit SSL. Passwords bcrypt-hashed. KYC docs encrypted. GDPR-ready data handling. Indian DPDP Act compliance. No data sold to third parties.

💧

Education Anti-Piracy

Cloudflare Stream DRM. User-specific watermarking. Signed URL expiry (4 hours). Domain restriction. DMCA enforcement via Cloudflare. Time-bound access (6 months to 1 year).

⚠️

Chargeback Protection

Off-platform chargebacks recovered from Pro if Pro at fault. Platform liability capped at last 3 months platform fees. Fraud monitoring on all gateway transactions.

For Clients

Your protection as a buyer

Safe Hold escrow: Money never goes to Pro until you approve delivery.
Auto-approval safeguard: 3-day window to review delivery before auto-approve.
Dispute right: Raise from order page or chat. 48-72 hour resolution.
Refund policy: Full/partial refunds available before work starts. After work begins, admin decides based on work done.
Verified Pros only: Every Pro you see has passed manual KYC.
Reviews & ratings: Read genuine client reviews before hiring.
Tier transparency: Verified, Pro, Top Pro, Featured — clear quality signals.

For Professionals

Your protection as a seller

Guaranteed payment: Once client approves, payment released. No "client disappears" risk.
Auto-approval at 3 days: If client doesn't respond, auto-approved in your favor.
Free withdrawal: Zero charges. Platform absorbs gateway fees. Within 7 days.
Unlimited revisions (your call): No platform-imposed limits.
Dispute fairness: Admin reviews evidence from both sides.
GST Safe Hold release: 18% held until you file GSTR-1+3B, then released same-day.
Tier progression: Verified → Pro → Top Pro based on quality metrics.
Profile control: Set your own pricing, services, availability, revisions policy.